Are There Warranties on my Equipment?
If you are having any issues with the equipment that comes with either of the packages please let us know. Below are the warranty details for the machines: Orbot Vibe: All Orbot equipment has been ca…
Can I buy your product in the store?
You can buy it from any store listed on the below page, you can request your local Interlink to carry a product, or buy directly from us. https://shop.truckmountforums.com/apps/store-locator/
Can I Get an Invoice?
If you checked out with your email, our system will automatically send you an invoice. If you checked out with mobile, please contact us via firstname.lastname@example.org and we can get you an invoice.
Can I Get Bundled Discounts?
You will need to create an account within our TMF Shop (store) here: https://shop.truckmountforums.com Send us a message stating you have created an account or if you already have one just let us kno…
Can I pick up chemicals at your location?
You can come to see us at 5045 Admiral Wright Rd #109, Virginia Beach, VA 23462, and we can sell you the products in the store.
Can I place an order over the phone?
Yes, we take orders over the phone. In most cases, it’s for larger custom orders.
Can I use multiple coupon codes on my order?
No, but if you would like volume discounts, reach to us via live chat or phone.
Do I need a personal account to shop on TMF?
An account isn’t required to purchase from our online store, but you will not earn points.
Do you offer Military / First Responder Discounts?
Yes, we use a secure company to verify your validity with the organization association. You can find all the details below: https://shop.truckmountforums.com/pages/military
Do you offer pallet or other volume discounts?
For many products, you receive upwards of 20-30% on chemicals when you buy in volume. The products often have the volume discounts listed on the product itself and will automatically be applied when…
How are orders shipped?
Orders are broken down based on 1 & 2, 3-4 package sizes for chemicals. If the shipment has 1-2 full chemicals, it will ship via USPS Priority and for domestic, it will be received in 2-3 days. For a…
How can I speak to a TMF customer service representative?
Our customer service is available from 8 am EST to 5 pm EST. We are currently working on after hours customer service for other time zones.
How do I sign up for an online account and start shopping?
You don't need an account, but you can sign up for one and earn points when you shop at the below link https://shop.truckmountforums.com/account/register
How do I subscribe to chemicals weekly or monthly?
On the Subscribe and Save on a product, you can change the week interval from 1 week, 2 weeks, 3 weeks, 4 weeks.
How do I track my packages?
We will send you tracking number via email and/or text message. You can also check under your account when you are logged in for past orders and their tracking info.
How do TMF Points work?
You can learn more about how our points work by following this link https://shop.truckmountforums.com/pages/rewards-new
What are Safety Data Sheets (SDS) and where are they located?
All SDS is located on the product pages either at the bottom of the product description or under a tab above the description called “SDS”. If you cannot find the SDS, contact us via support@truckmoun…
What are the best presprays for certain situations?
We have videos covering a good portion of our chemicals and what they're for. They all have poly and olefin cleaners, but some are better for other situations. https://shop.truckmountforums.com/pages…
What can I boost my prespray with?
All of the recommended prespray boosters can be found here https://shop.truckmountforums.com/collections/carpet-cleaning-chemicals/Boosters
What can I do if I forgot my login information?
You can use the forgot password link on the page below: https://shop.truckmountforums.com/account/login You may have checked out as guest and may not have an account. Feel free to reach out to us by…
What days do you ship on?
We ship most weekdays but are subject to the shipping days of our couriers’ availability. For USPS, all government and bank holidays are not shipped through USPS those days. For UPS, most major holid…
What days is TMF off on throughout the year?
Our online store is always available for ordering. However, there are some major holidays we may not ship your product(s) until the next business day.
What do I do if I’m having a technical issue with the website?
Sometimes technology doesn't work as expected. Please either send us a live chat or call us at 800-949-7726 and we can assist you with your questions or orders.
What should I do if I received the wrong item(s)?
You will need to contact us via email@example.com with your order number and the items missing. Please check any other tracking numbers we've sent as some packages may take longer than oth…
What should I do if my item is broken?
You will need to contact us via firstname.lastname@example.org with your order number and the items damaged or defective.
When Will I Receive My Equipment?
After purchase, here is the turn around time for shipping: 3 Weeks for the Orbot Vibe Less than 4 weeks for the CRB Counter Rotating Brush Less than 2 weeks for the Nautilus Less than 2 weeks for the…
When will my order ship?
Our shipping department ships order from 7:30 am to 4:30 pm est. Any orders after 4:30 pm will be shipped the following morning. Any out of stock items will be shipped when they are back in stock. Fo…